Booking support

Help with booking or changing a trip

This page gathers the most common questions before or after a booking.

Change a trip

Send a message from the client area with the new address or new time.

Luggage or child seat

Add details in the message field of the booking form.

Flight or train delay

Enter the flight or train number so the pickup can be monitored.

Cancellation

Contact TransGoods as early as possible via messaging or phone.

Invoice and payment

After Stripe payment, the PDF invoice is available in the client area.

Traveler account

Create an account to book, pay, track trips and download invoices.

Need a quick answer?

Clients can use the messaging area in their account or contact TransGoods for an urgent question.

Contact TransGoods

Alsace, Basel-Mulhouse, nearby Switzerland and Germany One-way, return, half-day or full-day Fixed price and secure payment Advance private-hire booking Invoice available after payment